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Frequently Asked Questions
Find answers to common questions about your shopping experience
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery.
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express), PayPal, and local payment methods available in Mexico.
How do I determine my shoe size?
Please refer to our Size Guide located on each product page to find the perfect fit between US and MX sizing.
Can I change or cancel my order?
Orders are processed quickly. Please contact customer service within 30 minutes of placing your order to request changes.
Are Steve Madden products authentic?
Yes, this is the official Steve Madden online store for Mexico. All products sold here are 100% authentic.
Do you offer international shipping?
Currently, this store exclusively services customers located within the Mexican Republic.